We've innovated care delivery to fit your lifestyle

Staying healthy is only hard when getting care is a hassle. The Kaiser Permanente integrated system makes care access convenient for our members. There are no barriers between them and their doctors, so members control how they get care. Online, phone,¹ video, in-person — whatever fits their needs. Rather than disrupt their whole day, our members can schedule a video visit by phone. Or for immediate attention, visit our Urgent Care and avoid the wait in the ER. This is quality care by design.

You choose how, when, and where you get care

Here’s some of our care access options — most right from your phone:

Video visits with a doctor by phone, computer or tablet¹

24/7 nurse advice line

Get lab results and set medication reminders with the KP app²

Order prescriptions online for home delivery³

Remote monitoring

We performed 480,000+ video visits in 2022

Kaiser Permanente has been a trailblazer in the area of virtual care. We’ve offered video visits since 2013, so you can trust our experience with this form of care delivery.¹

All in one place, all in one trip

Other health plans will have you lose a whole day driving back and forth across town for care services.

With PPOs, seeing your doctor, getting a lab test, and picking up medication could mean three separate trips, which means a longer wait for the treatment you need. Not us. Most of our medical centers feature physician, lab, pharmacy, diagnostics — even Urgent Care and specialists — all in one building.³

What you get with KP

Less travel. Less waiting. Less spending.

Our all-in-one medical facilities deliver care quicker, and you don’t pay extra for transportation, babysitters, or parking.

Urgent Care and Advanced Urgent Care

We’re a more convenient alternative to the ER, with lower patient volume for shorter wait times.

In our system, when you need immediate, non-life-threatening care you don’t have to waste hours in an emergency room. Permanente physicians exclusively treat Kaiser Permanente members, so there’s less people waiting to be seen in in our Urgent Care and Advanced Urgent Care centers compared to the ER. Many offer care that would require a hospital stay, with multiple specialties and 24/7 laboratory, diagnostics, and pharmacy on site. So, you get in, get the tests and treatment you need, and go home.

What you get with KP

Personalized urgent care from doctors who know you

Our Urgent Care physicians have access to your digital health records, for quicker treatment tailored to your specific medical history.

Kaiser Permanente is the region’s leading health system, with our quality of care and service recognized by many organizations.

In the survey Best Health Insurance Companies of 2024 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 70+ competitors—for the fourth year in a row. In the NCQA Commercial Health Plan Ratings 2023, our commercial plan is rated 5 out of 5, the highest rating in the region. The 2022 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2024), Arlington Magazine (2023), Baltimore magazine (2023), Bethesda magazine (2023), and Washingtonian magazine (2023). According to NCQA’s Quality Compass® 2023, we’re rated 5 out of 5 in 31 care measures, including: controlling high blood pressure, glucose control and blood pressure control (140/90) for diabetes, breast cancer screening, colorectal cancer screening, childhood and adolescent immunizations, and postpartum care. Quality Compass is a registered trademark of the NCQA.

If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state. appointments can be scheduled for follow-up care.
To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org.
Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.