Integrated system of care

IN OUR INTEGRATED SYSTEM, YOU’RE SPECIAL

Kaiser Permanente treats every patient as an individual with specific needs. Our integrated system of care adapts to you, supporting you along your health journey in the way that fits you best.

Seamless connections

When you see our doctors, you don’t fill out forms. Each appointment is tracked in your electronic health record to keep our care team up to date on you. Once the visit is over, you can pick up your prescription before leaving our facility. And then order refills on the KP app for delivery to your home.

That’s because our physicians, pharmacy, labs, X-ray, health plan, facilities—it’s all one system. All working together, to make better health as simple as possible.

Personalized delivery

When it’s time to make a care decision, you’re not alone. Our award-winning doctors,¹ specialists, and pharmacies are all connected to you—and each other—through the electronic medical record. They know your overall health picture. Pre-existing conditions. Medications. Diet.

So, whether you’re seeing your doctor at one of our facilities or a specialist by video visit² on your phone, they all have your latest info and are consulting with each other to produce the best health results.

Convenient access

When you need to get care, how is up to you. Email a specialist. Call our 24/7 nurse line for advice. See your doctor by video.² Check test results online. In our integrated system, you choose the delivery method.

These are all core system components, not add-ons, so quality is built into every experience. We don’t outsource these services to providers who don’t know our patients’ medical histories. So, whether it’s online, by phone, via video, or in person, our caregivers all share the same information, so they can resolve issues more efficiently to get you healthier faster.

Our system of care is built around you

Everyone on our care team is connected to you. They know your medical history, and work together to help produce the best outcomes for your health.

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¹ The physicians who practice at Kaiser Permanente are recognized as Top Doctors in Northern Virginia Magazine (2023), Washingtonian magazine (2022), and Baltimore magazine (2022).

² If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.

Questions before you enroll?

Call 1-800-488-3590 (TTY 711) to speak to a representative about why Kaiser Permanente is the right plan for you

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Enroll through your employer

Make sure your employer offers Kaiser Permanente as a health plan option, so you can join our community of care. Give us a call at 1-800-514-0985 to learn more.

Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27^th St., Renton, WA 98057

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